Deliveries & Returns

Deliveries

We aim to ship all orders, within 48hours the order being placed.

All UK deliveries will be dispatched by Royal Mail, Recorded Delivery

With proof of posting, signature on arrival and online confirmation of delivery, your delivery is easy to trace. Most First Class Recorded items should arrive within 3-4 working days although normal First Class terms apply.

Royal Mail's Recorded Signed For service includes the following features:

  • Peace of mind with proof of postage
  • Use online tracking to check if your item has been delivered
  • A signature is obtained upon delivery
  • Next working day delivery for most First Class Recorded items

All international deliveries will be dispatched, Royal Mail International Signed For
Royal Mail International Signed For service includes the following feature:

  • A signature to be taken for your item on delivery at its destination.
  • Delivery to just about anywhere in the world.
  • Deliveries should arrive within 7-10 days for delivery

Please be aware that International orders take between 7-10 days to arrive after they have been dispatched. In some cases this can be slightly longer.

Returns

Cancelling your order

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order for any item purchased from Made from Plastic, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.

You must inform Made from Plastic via email, within 7 days clearly stating your order number.

If however your order has already shipped, you will need to return the order to us.

Return an item

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons.

Made from Plastic is not liable for the cost of returning items

Please enclose your receipt with the item and return to:

MADE FROM PLASTIC
95 Florence Road
London
N4 4DL

Exchange an item

Please follow the ‘Return’ procedure for the return of the item, and purchase the new item at any time as a separate transaction.

Made from Plastic is not liable for the cost of returning items

Please enclose your receipt with the item and return to:

MADE FROM PLASTIC
95 Florence Road
London
N4 4DL

Faulty Item

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will refund, replace or repair your item.

Please enclose your receipt with the item and return to:

MADE FROM PLASTIC
95 Florence Road
London
N4 4DL

If you received an incorrect item.

If you suspect that the item you received is not what you have ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not affect your statutory rights.

Help to ensure the quality of our products.

Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

VINTAGE & DEADSTOCK PRODUCTS

PLEASE NOTE THAT MADE FROM PLASTIC WILL ENDEVUOR TO RESTORE ALL VINTAGE AND DEADSTOCK PRODUCTS BUT THERE STILL BE VISIBLE SIGNS OF WEAR TEAR DUE TO THE NATURE OF THIS TYPE OF PRODUCT. VINTAGE AND DEADSTOCK PRODUCTS MAY NOT CONFIORM TO STANDARD SIZING SO PLEASE CHECK THE RECCOMENDED SIZE AND PIT TO PIT MEASUREMENTS GIVEN.

Request a Return